주식회사 위데어

Phoenix Park
ski & snowboard rental:
book ahead and save

• Book by 10 PM the day before for the pre-booked price.

• Your gear will be set up to your size when you arrive.

• Pick a date, arrival time and option.

Package · all in one

• Gear, outerwear and a visor helmet (snowboard packages include protective pads)

• Best for first-timers or returning riders

• Cheaper than renting items separately

Single items · mix & match

• Gear (Standard, Premium or Performance) or outerwear

• Good if you have your own outerwear or gear

• Performance gear is available as a single item only

From booking to return
(4 STEPS)

1. Book and pay on millim

• Pick a date, arrival time and option, then pay by card.

2. Send your sizes

• After booking, we’ll email you a short form.

• Add your height and shoe size by 10 PM the day before.

• Shoe sizes in Korea are in mm — see the size guide below.

3. Pick up at the store

• Give your name at the reserved line and get your pre-set gear.

• Try on your outerwear and you’re good to go.

4. Return

• Rental time starts at pick-up, with a 1-hour grace period.

• Can’t make it back? Call the store (+82‑33‑333‑6660) and we’ll collect your gear at the slope entrance.

Getting to SNOW LAB

• Address : 283-2 Taegi-ro, Pyeongchang · 1 min from Phoenix Park. 

• No car? Use our pick-up service (see FAQ).

Save more
as a millim member

• Sign up and get a ₩1,000 coupon (on orders of ₩20,000+)

• Earn 100 P for a text review · 500 P for a photo review

Contact us — English OK

• KakaoTalk: Chat with us on KakaoTalk

• Instagram DM: @snowlab_phoenix

• Phone: +82‑33‑333‑6660

Phoenix Park ski rental FAQ

Q. Ski or snowboard — which is easier?

If you’re worried about falling, try skiing.
If you love a challenge, go for snowboarding.

Q. 4 hours or 6 hours?

For your first time, we recommend 4 hours — it’s easier on your body.

Q. Do I need a lesson?

Not required, but recommended for first-timers.
English lessons are available — contact us for dates and prices.

Q. What are short skis and ski blades?

Short skis are about a third shorter and lighter, so they’re easier to control.
Ski blades are even shorter — you glide around almost like skating.

Q. What should I bring?

Thick socks, thermal layers, gloves and a neck warmer.
Gloves and warm accessories are sold in store (we don’t rent them for hygiene reasons).

Q. Are lift tickets included?

No. Rental customers can buy Phoenix Park lift tickets in store at 35% off (4-hour ₩58,000 · 6-hour ₩65,000).

Q. Can kids rent too?

Yes — kids’ gear and outerwear are available at the same price as adults.

Q. Can I book on the day?

Yes, but bookings after 10 PM the day before are charged the walk-in price, and your gear won’t be pre-set.

Q. Can I leave my luggage?

Yes — leave it with us and ride light.

Q. When do I need to return my gear?

Rental time starts at pick-up, plus a 1-hour grace period.

Q. No car? How do I get to the store?

Our pick-up service runs between the store and nearby accommodation or the shuttle stop (CU, Ski House).
Call the store (+82‑33‑333‑6660) at least 30 minutes before you need a ride.

Q. Do you speak English? How can I pay?

Yes — our staff speak English. Pay online by card when you book; cash and cards are accepted in store.

RESERVATION INFORMATION

• Your reservation is confirmed once payment is completed. (If payment is pending via bank transfer, availability may change.)
• After booking, we’ll email you a short form. Please add your height and shoe size by 10 PM the day before.
• Please arrive at the store on time for your reservation.

USAGE & LIABILITY NOTICE

• All rental items are the property of SNOW LAB.
• You are responsible for any theft, loss or damage caused by your own negligence.
• For smooth rental and return, we may hold your ID (or passport) at the store if necessary.
• Please take photos of your items before use. When you pick them up, check that they match your booking and are in good condition. If anything is wrong, send us photos on the same day.
• Rental time starts when you pick up your items. Late returns may incur extra charges.
• We recommend travel or sports insurance if you are concerned about accidents.
• Subleasing, transferring, pawning or disassembling rental items is prohibited. You are fully responsible for any result of such actions.
• Millim and SNOW LAB are not responsible for any accidents or fines during the rental period.
• All gear and accessories must be returned to the store as soon as the rental period ends. Unreturned or lost items must be compensated.

RENTAL ITEM POLICY

• Our rental items are shared by everyone. Please help us keep them safe and clean. :)
• Items must be returned in their original condition. For loss or damage, repair or replacement costs will be charged according to the Millim Terms of Service.

REFUND POLICY

• Until 10 PM the day before: 100% refund
• After 10 PM the day before, on the day, or no-show: no refund
• To change your date, message us on KakaoTalk by the day before. (No same-day changes)
• To cancel: My Page > Bookings > select the booking > Cancel
• No refunds for unused time if you return early.
• Card refunds may take about 2–5 business days depending on your card issuer.
• For bank transfer payments, please provide the account holder name, bank name and account number for your refund.